Publicación: Daño extrapatrimonial individual y colectivo en los procesos de consumo
Fecha
2023-08-17
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Universidad Católica de La Plata. Facultad de Derecho y Ciencias Políticas
Resumen
La asimetría en las relaciones de consumo produce, entre otras consecuencias, la exposición de los consumidores a múltiples y continuas situaciones de «pequeños maltratos», que implican disgustos y pérdida de tiempo. Ello disminuye su calidad de vida, entendida como una reducción de probabilidades vitales que, a los fines de su cuantificación, puede describirse como una «pérdida de chance de disfrute».
Si bien el daño moral colectivo no está expresamente regulado, existen antecedentes jurisprudenciales; y el juego de los arts. 1737, in fine, 1738, 240 y 1741, in fine, del CCC brinda pautas para su determinación y cuantificación. El deber de seguridad del art. 5 de la Ley de Defensa del Consumidor, complementado por los arts. 1757 y 1758 del CCC, incluye la prevención y el resarcimiento de daños originados en externalidades negativas, causados por proveedores a consumidores potenciales e indeterminados.
The asymmetry in consumer relations produces, among other consequences, the exposure of consumers to multiple and continuous situations of “little mistreatment”, which imply displeasure and loss of time. All of this diminishes their quality of life, understood as a reduction in vital probabilities that, for the purposes of its quantification, can be described as a “loss of chance of enjoyment”.Although collective non-pecuniary damage is not expressly regulated, there are jurisprudential prece-dents; and the game of arts. 1737, in fine, 1738, 240 and 1741, in fine, of the CCC provides guidelines for its determination and quantification. The security duty of art. 5 of the Act of Consumer Protection, complemented by arts. 1757 and 1758 of the CCC, includes the prevention and compensation of damages originated in negative externalities, caused by suppliers to potential and indeterminate consumers.
The asymmetry in consumer relations produces, among other consequences, the exposure of consumers to multiple and continuous situations of “little mistreatment”, which imply displeasure and loss of time. All of this diminishes their quality of life, understood as a reduction in vital probabilities that, for the purposes of its quantification, can be described as a “loss of chance of enjoyment”.Although collective non-pecuniary damage is not expressly regulated, there are jurisprudential prece-dents; and the game of arts. 1737, in fine, 1738, 240 and 1741, in fine, of the CCC provides guidelines for its determination and quantification. The security duty of art. 5 of the Act of Consumer Protection, complemented by arts. 1757 and 1758 of the CCC, includes the prevention and compensation of damages originated in negative externalities, caused by suppliers to potential and indeterminate consumers.
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Palabras clave
DAÑO, EXTRAPATRIMONIAL, CONSUMIDOR, COLECTIVO, CUANTIFICACIÓN, DAMAGE, EXTRA-EQUITY, CONSUMER, COLLECTIVE, QUANTIFICATION
