Publicación: Cláusulas y prácticas abusivas en los contratos de consumo : consumidor vulnerable e hipervulnerable
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2025-12-18
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Universidad Católica de La Plata. Facultad de Derecho y Ciencias Políticas
Resumen
Este trabajo invita a reflexionar sobre la relación de consumo y la protección de derechos de consumidores y usuarios, desde un enfoque centrado en la persona. Se destaca la dignidad como fundamento del derecho del consumidor y la responsabilidad frente al daño. Se visibilizan situaciones de vulnerabilidad e hipervulnerabilidad originadas en cláusulas abusivas, desigualdad entre partes y falta de principios protectorios que garanticen trato justo y equitativo. Esto impulsa un cambio de paradigma en responsabilidad civil, entendida hoy no solo en su faz resarcitoria, sino también preventiva, especialmente frente a proveedores. Se invita a profundizar el análisis de conflictos y abusos dentro del vínculo negocial. Palabras clave: relación de consumo; estado de vulnerabilidad de consumidores y usuarios; hipervulnerabilidad; principios protectorios insuficientes.
This paper invites reflection on the relationship of consumption and the protection of consumers' and users' rights, from a person-centered approach. Dignity is highlighted as the foundation of Consumer Law and responsibility for harm. Situations of vulnerability and hyper-vulnerability arising from abusive clauses, inequality between parties, and the lack of protective principles that ensure fair and equitable treatment are brought to light. This drives a paradigm shift in civil liability, understood today not only in its compensatory aspect but also in its preventive aspect, especially concerning providers. The paper invites a deeper analysis of conflicts and abuses within the business relationship.
This paper invites reflection on the relationship of consumption and the protection of consumers' and users' rights, from a person-centered approach. Dignity is highlighted as the foundation of Consumer Law and responsibility for harm. Situations of vulnerability and hyper-vulnerability arising from abusive clauses, inequality between parties, and the lack of protective principles that ensure fair and equitable treatment are brought to light. This drives a paradigm shift in civil liability, understood today not only in its compensatory aspect but also in its preventive aspect, especially concerning providers. The paper invites a deeper analysis of conflicts and abuses within the business relationship.
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Palabras clave
RELACIÓN DE CONSUMO, ESTADO DE VULNERABILIDAD DE CONSUMIDORES Y USUARIOS, HIPERVULNERABILIDAD, PRINCIPIOS PROTECTORIOS INSUFICIENTES, CONSUMER RELATIONSHIP, VULNERABILITY OF CONSUMERS AND USERS, HIPERVULNERABILITY, INSUFFICIENT PROTECTIVE PRINCIPLES
